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tsanford

Feb 25, 2007, 10:03 AM

Post #1 of 22 (1213 views)

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SunRocket VOIP

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Is anyone using SunRocket Voice Over IP phone service here in Mexico? Just wondering if they check the network routing to see where the call data is coming from. I know lots of people use Vonage without a problem.



BBQ Jones

Mar 6, 2007, 8:44 AM

Post #2 of 22 (1166 views)

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Re: [tsanford] SunRocket VOIP

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I've had SunRocket in Puerto Vallarta for about 3 weeks now and in my house in GA for about 5 months. Works perfectly in both places. I did sign up with Telecable instead of TelMex because I read somewhere that TM has the right ro screw with your service and make VoIP difficult.

Charlie
cwood@CasasDelMarPV.com


tsanford

Mar 6, 2007, 11:46 AM

Post #3 of 22 (1152 views)

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Re: [BBQ Jones] SunRocket VOIP

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Thanks for the reply. What is Telecable? Do you get high speed internet through a cable system? We don't have that option here in Chapala. We only have Telmex DSL and a few small local WAN providers. We've had no trouble, that we're aware of, with Telmex interfering with VOIP.


BBQ Jones

Mar 6, 2007, 12:03 PM

Post #4 of 22 (1149 views)

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Re: [tsanford] SunRocket VOIP

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Yes. Telecable is a local TV cable system. We're fortunate in Vallarta to have at least three choices of internet providers. Also, by choosing Telecable, I didn't have to wait on a phone line to be installed as our condo had a cable connection but no phone.

I don't personally know anyone who has had problems with Telmex, only heresay. Sounds like they are your best bet. I've yet to find a sweeter deal than SunRocket.
cwood@CasasDelMarPV.com


johanson / Moderator


Mar 6, 2007, 2:07 PM

Post #5 of 22 (1136 views)

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Re: [tsanford] SunRocket VOIP

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Actually Telecable does offer internet lakeside. Their Chapala # is 765-4550 and their Joco # is763-3230. There internet division is called CyberCable.

I have no idea about their reliability lakeside. They haven't been here that long and they are laying large amounts of cable every day in the greater Chapala-Ajijic area


Jerry@Ajijic

Mar 6, 2007, 9:55 PM

Post #6 of 22 (1107 views)

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Re: [johanson] SunRocket VOIP

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Pete, we live in lower Chula Vista and have been wondering what is being done with the telephone lines. A bunch of "contract workers" not Telmex people have been putting in new poles and wires. Could this possibly by cable?


johanson / Moderator


Mar 7, 2007, 5:50 AM

Post #7 of 22 (1100 views)

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Re: [Jerry@Ajijic] SunRocket VOIP

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That is quite possible, Jerry. The cables the cable company are installing are silver in color, rather than black, and are maybe 3/4 of an inch (2cm) in diameter.


Jerry@Ajijic

Mar 7, 2007, 9:04 AM

Post #8 of 22 (1083 views)

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Re: [johanson] SunRocket VOIP

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Pete, thanks for the answer but all of the new wires seem to be the usual black. Jerry


johanson / Moderator


Mar 7, 2007, 2:55 PM

Post #9 of 22 (1068 views)

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Re: [Jerry@Ajijic] SunRocket VOIP

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I had better correct what I posted. At least the workers I talked to installing this large diameter silver cable at the Western end of Ajijic worked for Telecable and they said this new cable was to improve the quality of internet connections.


tsanford

Mar 16, 2007, 12:12 PM

Post #10 of 22 (1019 views)

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Re: [BBQ Jones] SunRocket VOIP

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Update on SunRocket and Telmex DSL. A friend just got SunRocket here in Chapala. He can't get it to work because the ports their Linksys adapter uses, 5060/61 and 16384, are blocked by Telmex. Looks like you were right about them. I use Vonage through Telmex DSL with no problem.


tsanford

Mar 17, 2007, 7:01 AM

Post #11 of 22 (990 views)

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Re: [tsanford] SunRocket VOIP

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Update... SunRocket is now working for my friend using Telmex DSL. He had called SunRocket who told him ports 5060/61 and 16384 were blocked. The support rep asked my friend to use www.canyouseeme.org to determine this. After bringing his equipment over to my house where it behaved the same using my 2wire DSL modem(a new model than his) he took it back home hooked it up and it began to work. He had also called Telmex Prodigy who told him that they do not block these ports. We have no idea why it wasn't working.


whistler

Apr 12, 2007, 9:02 PM

Post #12 of 22 (922 views)

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Re: [tsanford] SunRocket VOIP

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Isn't it costly to call Mexican phone numbers when using VOIP systems in Mexico, such as Sunrocket or Packet 8? You would be charged as if you called long distance from the USA, right?


Papirex


Apr 12, 2007, 10:42 PM

Post #13 of 22 (914 views)

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Re: [whistler] SunRocket VOIP

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Yes, you are charged for long distance rates when you call a Méxican number using a Voip telephone service as if you were calling long distance from The United States.

This can range from one US Cent per minute if we are calling México City or Guadalajara from Cuernavaca to as much as 9 US Cents per minute for some areas when we use our Vonage Voip service.

Voip is always much cheaper than using the regular Telmex phone service here.

Rex


"The supreme happiness of life is the conviction that we are loved" - Victor Hugo

(This post was edited by RexC on Apr 12, 2007, 10:44 PM)


johanson / Moderator


Apr 12, 2007, 10:42 PM

Post #14 of 22 (912 views)

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Re: [whistler] SunRocket VOIP

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That's the way I understand it Whistler. The owner of the local ISP here in Ajijic, speaks very highly about Packet8 by the way. I happen to use www.Iconnecthere.com I learned about it from Esperanza, have been very happy with it. Some of my techie relatives think Skype-Out is best. I use my VoIP phone to call friends and family in both Canada and the US. When calling most parts of Mexico that are long distance, I use the Telmex "Lada Nacional" program which allows me to phone anywhere in Mexico for 50 centavos per minute (+IVA).

O0ops I see Rex also answered your question above.


(This post was edited by johanson on Apr 12, 2007, 10:46 PM)


whistler

Apr 13, 2007, 7:02 AM

Post #15 of 22 (890 views)

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VOIP Methods

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I use Packet 8 and Skype now, and plan on just using Skype after moving to Mexico. Calling a cell phone in Mexico with Skype can cost around $0.33 USD per minute - very expensive. How does that compare to the normal cost in Mexico for regular phone service when calling a cell phone?

I have a pocket USB device that let's me use Skype in internet cafes when travelling to call anywhere in the world - no need for the cafe computer to have Skype loaded. Skype and the mini headset are all integral to this pocket device.

Skype requires that you have your computer turned on, but on the other hand no separate set box is required as is the case with Sunrocket and Packet 8.

When using skype on my home computer, I have the choice of using a computer headset or a handheld phone.


robbers

Apr 24, 2007, 6:30 PM

Post #16 of 22 (835 views)

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Re: [RexC] SunRocket VOIP

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Rex, I'm curious because I may move to Cuernavaca. You use voip for long distance calls to the U.S., and also inside Mexico, right? What do you use to make local calls (to both land line and cell phones) within Cuernavaca? Thanks, Rob.


Papirex


Apr 24, 2007, 9:12 PM

Post #17 of 22 (817 views)

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Re: [robbers] SunRocket VOIP

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Rob, we have a regular Telmex phone we use for local calls, and to call cell phones. It costs $2.03 Pesos per minute to call a cell phone using Telmex in Cuernavaca. That is 18.5 US Cents per minute.

It would not be likely that any of our local friends, or businesses would be willing to call us on our Vonage phone, as it would be a long distance call to Tacoma, Washington for them.

One of the great advantages of using Vonage is that it is not connected to a computer, the adapter is just connected to our high speed external modem, which I leave on 24 hours a day. The computer upstairs is connected to the Vonage adapter, but it doesn’t need to be running. A regular phone is used, nothing special about it. The computer does not need to be running to use the phone. The Vonage phone is available to receive or place calls 24 hours per day, 7 days per week.

We each have a cell phone using the Iusacell service. They can program your own CDMA cell phone to use their service, or if you sign a 1, 2, or 3 a year contract a phone will be provided to you at little cost. I had to pay a one-time charge of $300 Pesos (US$27.32) for their best camera phone with my 3-year contract. The longer the contract, the better the phone will be. If you use your own phone you may sign up for one of their regular monthly plans, or buy and use pre-paid phone cards.

The plan I have with Iusacell costs me $398 Pesos per month, including a $90 Peso (US$8.19) charge so that I can call Doris’ cell phone anywhere in the Republic with no use of my monthly minutes, or extra long distance toll charges.

Doris’ cell phone plan has more bells and whistles and more monthly minutes than mine does, and costs $518 Pesos per month, it also includes the $90 Peso charge for unlimited calling to my cell phone.

We have made good use of the option to pay $90 Pesos each to call each other on our cell phones. Doris takes her mother to her house in México City at least once per month, sometimes more often than that. We call each other on our cell phones without a thought to the cost, I already know it will only be $90 Pesos each, no matter how often, or how long we talk. We also call each other here in Cuernavaca using our cell phones, without paying Carlos for the privilege, or using any of our monthly plan minutes.

I just looked at my cell phone bill for last month. I know I called Doris several times in Mexico City, and here in Cuernavaca last month. I didn’t use a single one of my plan minutes last month. We can also call México City using our Vonage phone for just One US Cent per minute.

If you do move to Cuernavaca and decide to use the Iusacell service, I recommend that you go to their office across the street from Sam’s Club here. There is a young service agent there named Bertha (pronounced Ber-ta). She is fluent in English and has been very helpful to me when someone cloned my phone last year and racked up over $2,000 Pesos worth of false long distance charges in Guadalajara when my phone and I were in The USA. She took my word for it, and removed the extra charges from my bill in about two minutes.

If you do go to that office, Bertha’s desk is usually the one that is second from the back of the office as you walk in. There are nametags on all the desks, or you can just ask someone where she is. There are a couple of the other agents that speak very broken English, but Bertha speaks like she was born in The US, amazing. She told me she has never been nob, she learned her English in school.

Rex





"The supreme happiness of life is the conviction that we are loved" - Victor Hugo


RickS

Jul 19, 2007, 11:49 AM

Post #18 of 22 (720 views)

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Re: [tsanford] SunRocket VOIP

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July 17, 2007

This VoIP provider just went belly-up, leaving 200,000 customers scrambling for another Internet phone service provider.


Brian

Jul 19, 2007, 4:18 PM

Post #19 of 22 (708 views)

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Re: [RickS] SunRocket VOIP

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In Reply To
July 17, 2007

This VoIP provider just went belly-up, leaving 200,000 customers scrambling for another Internet phone service provider.


See my post about MagicJack on the Vonage thread

Brian


RickS

Jul 19, 2007, 4:34 PM

Post #20 of 22 (706 views)

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Re: [Brian] SunRocket VOIP

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Yes, I saw that Bryan. What doesn't appeal to me about the MagicJack is that one's computer must be on 24/7 if you want to catch/make a phone call. So for me it is not a good replacement for the Vonage-type service (I have ViaTalk).


Brian

Jul 19, 2007, 5:32 PM

Post #21 of 22 (697 views)

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Re: [RickS] SunRocket VOIP

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OK, then give this a look. Totally different concept but the initial cost of hardware is too steep for my taste:

http://blogs.pcworld.com/staffblog/archives/004946.html

Brian


RickS

Jul 19, 2007, 7:27 PM

Post #22 of 22 (688 views)

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Re: [Brian] SunRocket VOIP

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Well, conceptually it is pretty ingenious..... they are skirting the costly requirement for them to provide 'access to the public network to terminate calls', which costs the Vonages of the world a lot of money. Instead they are relying on the many(?) folks that buy their box to also attach a land-line to it and thus provide access to the public network without them having to pay for it... thus the peer-network approach.

$27 million in venture capital sounds a lot like 1998 and dot-com to me. Far be it from me to be skeptical about this ever working (did not Google sound far fetched a while back!?!). But I'm with you Bryan.... not for me. It would take over 2 years for me to even break with my present VoIP service after buying their gear at $400 + $39 for each phone. And for the foreseeable future how many of those boxes will be "in the neighborhood" I wanted to call to talk to Aunt Bessie?


(This post was edited by RickS on Jul 19, 2007, 7:32 PM)
 
 
 
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