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kirkswig


Jul 20, 2005, 3:45 PM

Post #1 of 14 (2653 views)

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Skype/VoIP question

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Skype has a problem where when I attempt to use the keypad to generate the tones needed to navigate a voice menu system (e.g., press 1 to speak to somebody who is human) they rarely if ever go through.

I'm having a hard time Googling on this. Does anyone else who uses Skype have the same problem?

Is this a problem for Vonage/Lingo/other VoIP services too?

Since most of my calling is to banks and other companies, this can be a big problem. For instance, when arranging to pay my Telmex bill over the computer, I first had to call a toll-free number in the US to register with the system. I thought, OK, I'll just use Skype. The problem is that you're immediately hit with the voice menu telling you "press 1 for Spanish, press 2 for English." I could never convince it I was pressing 2. So, with no small bit of irony, I end up using Telmex to place a long-distance call to a toll-free U.S. number so I can talk to... Telmex. And why? So I can give them more money!

I still love Mexico though.

I've been luckier with the other calls... most voice menu systems it turns out will tire of asking you to enter in your account number and end up resorting to a human operator, at which point Skype performs admirably. I'm just concerned that the exceptions to this are going to add up to mucho dinero as time goes on.

Is this a problem for others, and if so, how do you get around it?

To boldly go where no wig has gone before.



johnv

Jul 20, 2005, 7:16 PM

Post #2 of 14 (2634 views)

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Re: [kirkswig] Skype/VoIP question

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I use Iconnecthere by DeltaThree. Not only is it cheaper than anybody else but it functions flawlessly for me. I pay US$14.90 per month and have 400 minutes included per month to the US and Canada, my own phone number in the US area code of my choice with unlimited receiving of calls, a phone card account for use in the US at 4.9 cents a minute, and I am able to make calls within México at half the Telmex price, plus I can phone worldwide for prices varying from 3 to 20 cents a minute. As for equipment, I am using a regular cordless phone connected to a Cisco ATA186 analog phone adapter, and that in turn connected to my Telmex Broadband 512 modem. In addition my laptop has the Iconnecthere "Dialer". I assume then, that my laptop then becomes my telephone anywhere in the world, for making or receiving calls, if it is connected to a broadband or cable connection, and for receiving calls only, with a dial-up connection, but I have never tested this aspect of my Iconnecthere service yet. The important thing though is that my home system has so far functioned flawlessly here in México, and it's cheap.


johnv

Jul 22, 2005, 5:45 PM

Post #3 of 14 (2598 views)

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Re: [kirkswig] Skype/VoIP question

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To put it bluntly, get rid of skype, and go with another service, for instance: Iconnecthere.


kirkswig


Jul 22, 2005, 11:43 PM

Post #4 of 14 (2579 views)

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Re: [johnv] Skype/VoIP question

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Sorry for late reply.

Sorry also for not mentioning, I'm on a Mac. I used iConnectHere when my PC was running, but it decided it didn't like Mexico shortly after arriving, and iConnectHere has no client software for Mac.

I was going to use Vonage, but by the time I was able to get that ready to go my phone needs were pared back considerably. Skype is like iConnectHere in that you only need to pay a la carte, or as you go... no monthly fees if you're just dialing out.

I guess I'll just have to hope that every business I call that has a voice menu will eventually punt me to an operator.

Thanks anyways.

To boldly go where no wig has gone before.


Esteban

Jul 23, 2005, 5:59 AM

Post #5 of 14 (2570 views)

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Re: [kirkswig] Skype/VoIP question

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I am surprised that you don't have Linux running on part of your harddrive. With Linux, you can use SIP to fulfill your VOIP dreams. Just to let you know, I ordered 5 sets of Ubuntu discs. If they make it, it'll be a miracle but we'll have to get together and load it up. I'll give you a set and if it works, we'll have to set up a MUG (Mazatlan Users Group).


Marlene


Jul 23, 2005, 8:33 AM

Post #6 of 14 (2560 views)

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Re: [johnv] Skype/VoIP question

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I am now using Dialpad and have found it works well, plus is VERY inexpensive. My experience is that their customer service department is more user friendly than that of Iconnecthere. That's the reason I switched.

http://www.dialpad.com/


sfmacaws


Jul 23, 2005, 3:43 PM

Post #7 of 14 (2538 views)

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Re: [Esteban] Skype/VoIP question

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Quote
I'll give you a set and if it works, we'll have to set up a MUG (Mazatlan Users Group).


That sounds like a good club. Could it be a M..M..UG, kind of a stutter sound, for Maz Mac User Group?

Disclaimer here - I haven't done this - but can't you drop into the command line and install regular unix progs on OSX? I thought I had read that you can use the same build but boot without the mac shell?


Jonna - Mérida, Yucatán




Esteban

Jul 23, 2005, 5:09 PM

Post #8 of 14 (2532 views)

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Re: [sfmacaws] Skype/VoIP question

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I don't know anything about a Mac. I know folks here in Maz that run Linux on their Mac but after that I'm zero. I started on a Mac SE when I was doing some graphic work years ago but soon after, I had to switch to a PC because of the monetary situation. Linux is very adaptable to everything. I have had it running along side Windows 95 AND Windows NT(on the same harddrive) and using Disk Commander, booting from either of the three. Funny thing, Linux will allow you to read PC files but Windows won't allow you to read Linux files. I'm getting excited about migrating over or at least trying the Ubuntu system. I'm already using a windows graphic manipulator that was designed, orginally, for Linux (GIMP) and am looking forward to other programs. Linux is so lean and mean. It screams and you can multi-task like you've never seen before.


kirkswig


Jul 23, 2005, 9:25 PM

Post #9 of 14 (2515 views)

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Re: [Esteban] Skype/VoIP question

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My situation is complicated.

I have a Powerbook G3 Firewire (aka Pismo) and a Power Mac G4 MDD. I run Gentoo Linux on the laptop and OS X on the Power Mac.

The thing is, not until kernel 2.6.12 was marked stable by Gentoo was I able to get ALSA running on the laptop, and I wasn't even going to attempt a VoIP install without it. Besides, I like keeping my laptop as a kind of pristeen development machine, and leave all of the undisciplined stuff to OS X.

I've been meaning to put Linux on the Power Mac, but first I need to find a way to get Mac OS 9 installed on it. Unfortunately, I brought the wrong MacOS CD with me to Mexico; I need a very recent version to get it on this Mac. Then the plan is to run both OS X and MacOS 9 under Linux using Mac-On-Linux, which I've found to be an absolutely incredible piece of software -- MacOS 9 and OS X both run *much* faster under MOL, which is really creepy when you think about it.

The other complication is when I decide to replace my dead Athlon box. Apple announcing a switch to Intel does not make this easy. I was ready to buy a Dell when that news came out, and now I'm not sure what I'm going to do. Being able to have a single machine that can run Mac OS X, Windows, Linux, FreeBSD, etc. is a *very* attractive proposition.

As for ubuntu, I'm a diehard Gentoo fan, and will be for some time I think. Besides, I don't think ubuntu does PPC, which, until I get my x86 solution back, is going to be quite necessary.

As for a Mazatlan User's Group, I'm game! Absolutely. I have the world's tiniest apartment though so unless everybody has a laptop and doesn't mind sitting up on the roof (which is pretty spectacular) then our meetings will have to be held elsewhere.

To boldly go where no wig has gone before.


sfmacaws


Jul 23, 2005, 11:38 PM

Post #10 of 14 (2511 views)

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Re: [kirkswig] Skype/VoIP question

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I'll be happy to bring either of you any software or hardware you need when we head that way in mid October. It's a bit easier to bring computer stuff in when you are in an RV. If you want to do that, email me and I'll give you a shipping address to have it sent to. I'm probably going to buy the latest OSX, panther, it sounds like it is worth it for the 15" powerbook G4 that we have. If it will work, you're welcome to use the disks. Just don't tell Steve J.

I'm pretty interested in how this will work with OSx on Intel. I understand they are going to try and lock it off so you can't double boot to windoze. I'm sure that won't last long. I know Dell and Gateway are drooling to build mac clones, it would give them some good leverage with MS if nothing else. I doubt it will happen though.


Jonna - Mérida, Yucatán




kirkswig


Jul 24, 2005, 3:30 AM

Post #11 of 14 (2506 views)

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Re: [sfmacaws] Skype/VoIP question

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Wowsa, the hardware importation offer is very tempting. I don't think Apple will have any Intel machines out by then though, and if I go Dell it makes more sense to order from within Mexico given the excellent support they provide here.

Normally I like to build my machines from scratch, that is, buy the case separately, the motherboard separately, the CPU and the graphics card and the sound card and the memory and the hard drives and the DVD-ROM/DVD+R/CDR/floppy/whatever-else separately, both for the price as well as the performance you get doing it that way.

That's really hard to do when you're in Mexico though, because there are so many different components that all have to be shipped, and shipping stuff to Mexico can be a nightmare. Your RV sounds big, but were I to take you up on your offer, the number of components I'd be saddling you with -- any one of which if missing would foobar the whole deal -- would simply drive you nuts.

And I wouldn't want to do that.

Sadly, one *still* can't buy an Apple machine in Mexico. With NAFTA and all, I have to wonder, what's the problem?

The latest OS X is Tiger. I have Tiger on the Power Mac but I can't say I'm pleased but then I've had a huge chip on my shoulder ever since the switch to OS X so my opinions therein should always be suspect. If you have a really fast machine, Tiger is worth it. A PowerBook G4 will do well on Panther however; that's what I have on a separate partition on my PowerBook G3 and it is superb.

As for Mac on Intel, understand that they aren't locking it off so that you can't boot Windoze on Mac, but rather, making it so that you can't boot Mac OS X on anything but a Macintosh. This is what has Dell & Co. so concerned. Apple gets to do this. Apple controls their own OS. And ***a lot*** of people are getting frustrated with Windows what with the spyware and the adware and the malware and the spamware and the viruses and the trojan horses and the...

Here's a quick story.

When I go to the grocery store, as I do mostly every day, I walk, and I usually end up walking by several computer cafes. We all know how these work, you pay maybe ten pesos an hour to sit at Pentium box with a 15" screen that maybe displays 1028x768 and you get maybe 30Kbps throughput as you do your web mail, or about the throughput you'd expect from the kind of modems they were selling NOB over a decade ago.

There is this one cafe which doubles as a school, sort of, and there was a period of several months where I would walk by and I would see this woman sitting behind one of these machines, playing klondike.

For anyone who doesn't know, klondike is a game Microsoft includes with Windows, it's like solitaire. It's a game you could just as easily play with a deck of cards that costs maybe 5 pesos rather than a computer that costs maybe 5000 pesos.

Now, it would be sad enough to watch this woman playing solitaire on a computer she's paying 10 pesos an hour to use. But what really distressed me was the way she had to struggle through all of the adware as she was playing.

One time, when I realized what was happening here, I stopped for a few moments to watch her in her torment. These $#%^!& popup windows would appear every time she moved a card! I've seen this myself when forced to use the local cafe machines for email, and it is simply intolerable! You can't do anything without having some spammer somewhere putting up a window telling you to buy this! Buy it now! Buy it before it goes away! It's a special deal, just for you!

She just clicks through it. She clicks on a card, drags it to where she wants it to go, releases the mouse button, and then BOOM! Up pops the advertisement! And then she mouses over to the close button, clicks it, and goes on to her next move.

Ten pesos an hour she's paying for this.

You know, ten pesos an hours for me checking my email is nothing. Ten pesos an hour for her getting her jollies however is an entirely different matter. If we were all honest, we'd admit to each other that these stupid games Microsoft includes with Windows can be extremely addicting. I've personally spent so much time with Freecell that I actually managed to stumble on the unwinnable seed in that game!

Here's the thing though, I wasn't paying ten pesos an hour for the privilege.

It's enough to make me understand why some people want to write viruses. Seriously. I mean, what else can you do? Barge in there screaming -- in English -- hey you, what are you doing, go buy yourself a deck of cards for 5 pesos?

Let me reformat your hard drive and install Linux instead?

Why don't you and I get together for a nice game of Parcheesi?

That is the one nice feature of Mac OS X. The only game that's included is Chess. And if you're like me, it isn't addictive at all. Once the program has kicked your ass -- in easy mode no less -- it's hard to bring yourself back to the table.

Who wants to play a game you always lose?

To boldly go where no wig has gone before.

(This post was edited by kirkswig on Jul 24, 2005, 3:37 AM)


sfmacaws


Jul 24, 2005, 4:28 AM

Post #12 of 14 (2503 views)

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Re: [kirkswig] Skype/VoIP question

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Ahhh, Freecell! Many times I've heard city administrators privately say that the amount of money the city pays people to play Freecell is enormous. I kept my mouth shut because I had figured out once I got up there in management that Freecell was my best tool when I had a tough decision to make. I would play it while focusing on what I had to do, or before making a difficult phone call and I've played it many times while on the phone with a difficult person. It kept me calmer and at times probaby kept me from saying something I would regret.

Your story was great though, my guess is that she felt quite modern and technological and perhaps talked about how much time she spent on the computer.

Sorry about the cat confusion, yes, Tiger is the one I mean. I'm interested in some of the changes, spotlight and virtual folders sound good. I can't do it if it breaks my version of Photoshop though, that's the program I can't do without. I'm going to read up on it before we head south and decide.

Pieces and parts are easy to bring in, buy the case and the power supply in MX. Anyway, it's an offer.

I have a Sony Vaio that I really like. I've had it about a year and no problems. It's the first pc (as opposed to mac) that I've bought for myself vs the job buying me some huge pizza box as a laptop. For the size and light weight alone I would love it but it also has worked pretty flawlessly. I've probably jinxed myself with that statement. Does Sony sell laptops in Mexico, everyone talks about Dell but that's all I've heard. Dell does not have a good reputation where I come from. Not the box and not the support, must be better in Mexico. We are a 2 laptop family, no one wants to wait to get their email. I use both the pc and the mac and I pick what we get. My wonderful Mimi doesn't care what it is as long as it is a mac and it has AOL on it. It's a dirty little secret but I've given up trying to break her from it. Just switching her to OSX was a painful thing.


Jonna - Mérida, Yucatán




Esteban

Jul 24, 2005, 6:15 AM

Post #13 of 14 (2496 views)

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Re: [sfmacaws] Skype/VoIP question

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Just picking up one item from your last post, have you checked out GIMP? It works on any platform.

It could break your spendy Photoshop habit.

http://www.gimp.org/macintosh/


The price is right too.


sfmacaws


Jul 24, 2005, 11:12 AM

Post #14 of 14 (2479 views)

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Re: [Esteban] Skype/VoIP question

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You are sure right about the price. I have heard about it but not checked it out. I have a lot of scripts in PS, and some plugin's and I would want to play with it a bit before committing completely. Thanks for the link.


Jonna - Mérida, Yucatán


 
 
 
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