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Bagumbayan

Feb 26, 2003, 10:45 PM

Post #1 of 3 (223 views)

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Puzzling Connection!!!

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Hi to all!

Got a brand new PC recently. Sign up with PRODIGY and was able to go online in a few minutes.Problem is

when I brought my PC to my new house I cannot connect. I tried it in the office no problem. To another friends house, works fine. Next, I called up TELMEX and explain them the problem. Next day, a technician arrived and did some technical remedy, but then when I tested the connection, still the machine cannot hooked up to PRODIGY. Then I brought up the PC to the service center and was told that a different cable(CABNOVIELE???) is needed. But when TELMEX visit again the house they say. The problem is the MODEM!!

Has anybody out there encountered this problem before.

RDB

Rolly

Feb 27, 2003, 6:50 AM

Post #2 of 3 (193 views)

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Re: [Bagumbayan] Puzzling Connection!!!

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I have not had that problem, but it is pretty clear that if the connection works at your office, your modem is OK. It sure sounds like a cable or connector problem. Have you tried plugging a telephone into the wall jack to see if it works correctly?

I wouldn't put much faith in what the tacobell guy says.

Rolly Pirate

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This is a good time to be living in Mexico.
A clean house is the sign of a broken computer.

esperanza

Feb 27, 2003, 6:59 AM

Post #3 of 3 (191 views)

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Re: [Rolly] Puzzling Connection!!!

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I was gonna say the same thing about the phone jack. Sometimes they need to be activated...or re-activated.

And my experience with Telmex, both the phone and the computer branch, has been that they are professionals and knowledgeable. The one and only time I ever had a serious problem with Prodigy, they sent a tech from Guadalajara to my house, where he stayed for more than two hours and DID in fact resolve the problem...at no charge.

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