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YucaLandia

Oct 4, 2011, 3:18 PM

Post #1 of 8 (5331 views)

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Current Hiccup in the INM Website Affecting Renewals

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At Yucalandia, we've gotten requests for help on dealing with a new status notification message that has been popping up recently for renewal applicants, whose renewal process spans their previous expiration date.

There’s a HICCUP in INM’s website that now notifies the renewal applicant that they should click on a link ("aqui") to go to a page to enter their personal information online.

It appears that if the applicant’s application process with INM takes long enough that it goes past the applicant’s visa’s previous expiration date, the INM system incorrectly sends out a status notice online asking the applicant to enter their personal data into the website – but since their personal data is already in the system with that year’s application, the website just sends the person to a non-functioning page with no place to enter data. Clicking on the resulting INM active buttons, simply re-routes the applicant back to the opening page, starting a Ground Hog Day's endless loop.

Our Merida INM personnel agreed (this morning) that the website was incorrect, and was not working properly when it sends out the notice asking entry of personal information.

Instead of trying to (re)enter your personal information online, just continue your process as normal, ignore the website notification, and go to your office to check the status of your application.It took us a bit of time to resolve what was going on, but we could not find out what was actually happening, because we can’t start an application to check for new errors - it took a friend with a current application to experience the problem - and yes, the status notification ordering entry of personal data was dated with exactly the same date as his prior year's FM2 expiration date.
steve
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Read-on MacDuff
E-visit at http://yucalandia.wordpress.com/

mazatman

Oct 6, 2011, 2:11 PM

Post #2 of 8 (5243 views)

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Re: [YucaLandia] Current Hiccup in the INM Website Affecting Renewals

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Here are the messages I got. My previous FM2 still had 3 weeks to go before expiry.

22/09/2011 El trámite ha sido registrado
22/09/2011 El tramite ha sido asignado
28/09/2011 El trámite ha sido clasificado
28/09/2011 Presentarse en una oficina del INM
28/09/2011 Se permite el pre registro en línea de su información
Aviso:
Para la expedición de su Forma Migratoria, registre o actualice sus datos aquí.

(This post was edited by mazatman on Oct 6, 2011, 3:30 PM)

YucaLandia

Oct 6, 2011, 2:33 PM

Post #3 of 8 (5236 views)

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Re: [mazatman] Current Hiccup in the INM Website Affecting Renewals

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Since your status notification to enter information was posted on a different date than your expiration date, then our friend's date's status notice must have been coincidental to his expiration date.

Did the "aqui" button take you to any page that allows you to enter information? Our local INM officials said to ignore the message.
Thanks for the update,
steve
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Read-on MacDuff
E-visit at http://yucalandia.wordpress.com/

mazatman

Oct 6, 2011, 3:20 PM

Post #4 of 8 (5232 views)

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Re: [YucaLandia] Current Hiccup in the INM Website Affecting Renewals

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Originally I ignored the aquí button request, assuming it was a program error. I just tried it now and got a small Windows message box saying:

Su petición no fue procesada por alguna de las siguientes razones:
Su trámite aún no está resuelto
Su forma migratotía ya fue impresa

I hit the OK and got another page requesting my NUT and Clave.
Since I already have my renewal card I quit there.

Buena suerte a todos,

Rod

(This post was edited by mazatman on Oct 6, 2011, 3:44 PM)

fishfrier

Oct 7, 2011, 5:48 AM

Post #5 of 8 (5183 views)

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Re: [YucaLandia] Current Hiccup in the INM Website Affecting Renewals

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I just changed my FM3 status from Non-Lucrativa to Lucrativa last month and was issued a new card. When I received notification that I could go to the INM office and get a appointment time to receive my new card, I also received the notification the fill out the on-line personal data. The type of personal data requested were things like the color of my eyes, weight, height, my employment status (type), monthly wages etc. I had no problem filling out the page and submitting it on line. When I went with new pictures to get my new card the women at the desk had my personal info page printed out in front of her with my other application stuff. She said thank-you for filling out the personal data page. My expiry date for my new card is still the old expiry date, which is this month. All that was changed was the legal working status and I will still have to renew as normal. The yearly fee for changing the working status was paid last month when I got my new card and I will again have to pay the same fee when I renew this month. So there you go another wrinkle to the original post. As with most things here, one persons experience can be quite different from another but I would not recommend ignoring to fill out the info page. By the way YucaLandia and I use the same INM office.

YucaLandia

Oct 7, 2011, 6:23 AM

Post #6 of 8 (5175 views)

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Re: [fishfrier] Current Hiccup in the INM Website Affecting Renewals

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fishfrier's post gives a very likely explanation for the notification: I had given this same personal data in person while at our INM office, so maybe the computer automatically generates a status notice, sometimes when none is needed?

If things play out as they often do, we'll have all the details on the current system worked out just in time for the new Regulacion to kick-off in November(?).
steve
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Read-on MacDuff
E-visit at http://yucalandia.wordpress.com/

(This post was edited by YucaLandia on Oct 7, 2011, 6:26 AM)

oladulce

Oct 7, 2011, 3:27 PM

Post #7 of 8 (5143 views)

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Re: [YucaLandia] Current Hiccup in the INM Website Affecting Renewals

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We picked up our FM2's yesterday in La Paz and had gotten the same message described here when trying to check our status online. The first few days our applications progressed a few steps and then I started seeing the message to "click here to provide personal information" about 5 days after submitting our renewals, which was 2 weeks before our expiration date.

We live so far from the INM office that we waited an entire month from the day we submitted the renewal paperwork until we picked up the cards. We were 2 weeks past our renewal date but the paperwork had been submitted ahead of the renewal date and we weren't given any grief for coming in after the fact. I thought it was just a local quirk of this office and didn't realize it was the INM website.

morgaine7

Nov 4, 2011, 7:27 PM

Post #8 of 8 (4528 views)

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Re: [YucaLandia] Current Hiccup in the INM Website Affecting Renewals

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Just an update. I turned in my file last week and got the "favor de presentarse en la oficina" notice in five working days. Nothing asking me to follow a link or provide additional info, so they must have fixed whatever was wrong. My expiration isn't until 26 November, though.

The bad news: the reason they wanted me in the office is that my photos were rejected. They were the exact same ones I used last year, but this year they weren't OK, go figure. I had to go get new ones with my bangs off my forehead.

Kate