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redoute38

Jan 1, 2003, 3:46 AM

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Help please ! seguros monterrey/NY Life

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I have been trying unsuccessfully for several weeks to pay our annual premium, but Joel has disappeared (??), and "Edgardo" is always about to come back to the office !

The secretary told me to contact LCS, but no one replied to my email (we live in Cancun). We would like to renew our insurance, Joel having told us some months ago that his "inidivdual" policy was now less expensive than the LCS group policy, but we really need to know what is going on and whether we can count on the new management and the new policies.

We are worried about this, in part because my husband is over 65 and we aren't keen on changing companies.

We would really be grateful for any help.

Bobby



Uncle Jack


Jan 1, 2003, 5:35 AM

Post #2 of 23 (1570 views)

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What's up at LCS??

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Bobby;

I'm not sure what's up at LCS. I too tried to contact them by e-mail a couple of weeks ago with a question about paying our annual dues and got no response.

When people don't respond when you're trying to give them money, you start to wonder if they are still in operation.


Steve

Jan 1, 2003, 6:01 AM

Post #3 of 23 (1561 views)

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Re: [Uncle Jack] What's up at LCS??

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There is a little bit of a "political" problem at LCS re Joel. I contacted him directly and we renewed my policy. Email address I have for him is joelruiz90@hotmail.com. I think I also have his card. If this email address is no good, drop me a note and I will look for his card.


redoute38

Jan 1, 2003, 4:35 PM

Post #4 of 23 (1507 views)

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Re: [Steve] What's up at LCS??

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Dear Steve,

I would be grateful if you could tell me what the "political" situation that you mentioned consists of. I telephoned their office several times and the secretary told me that Joel no longer works there and no longer represents Seguros Monterrey, that it is now Edgardo, his former partner, who is handling everything. However, when I asked why there was this change, she said that she couldn't tell me but that either the LCS or Edgardo would; unfortunately I haven't been able to get in touch with either.

As far as Joel is concerned, I have written at least three times in the last three months and he has never replied. I don't know the email you mentioned. I used the email address we had been using for the past several years.

This means that for some time and with some effort we have not been able to get in touch with either Joel or Edgardo. This isn't very assuring! I would really like to understand what is going on and more importantly, know if we can continue to have confidence in their policies, and then in whose? Joel's or Edgardo's ?

If anyone can help clarify this, by public or private mail, we would greatly appreciate it.

Bobby



Jerry@Ajijic

Jan 2, 2003, 8:48 PM

Post #5 of 23 (1437 views)

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Re: [redoute38] Help please ! seguros monterrey/NY Life

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The NYLife rep. at LCS is Edgar Cedero. His Email address is mexicoprotect@hotmail.com

Jerry


LJampole

Jun 11, 2003, 6:00 PM

Post #6 of 23 (1335 views)

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Re: [Steve] What's up at LCS??

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I was unable to contact Seguros Monterrey until recently. Joel Ruiz was my agent. When he left, my monthly premiums stopped being charged to my credit card. Consequently, my policy elapsed before I was ever able to find the new agent. I am asking them to reinstate it, however, I am being asked questions like they are writing a new policy. I am wondering if other's situations with them ever got resolved to their satisfaction.

In Reply To


Bubba

Jun 11, 2003, 9:34 PM

Post #7 of 23 (1304 views)

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Re: [redoute38] Help please ! seguros monterrey/NY Life

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You may kiss the LCS Seguros/Monterey "group health insurance plan" goodbye as of April 2003. The plan was unceremoniously discontinued with virtually no warning about a month before the annual renewal date during the first part of April. In its place, the LCS bragged that it had negotiated an individual plan with the insurance company for ex-"group" members which the society management later informed me was actually a "collective" versus a "group" plan and thereby cancellable. It turned out that the new individual plan was more expensive, carried a higher deductible and provided limited coverage at a maximum of $600,000MP per event versus the previously unlimited coverage under the group, er, collective plan. Think of how fast you could go through $600,000MP in the hospital in Guadalajara after one of those big trucks tailgating you on the Periferico runs up your butt.

I had subscribed to the LCS "group" plan when arriving here in June, 2001 because I was assured by the Seguros Monterey agent on duty at the LCS that the group plan would provide me unlimited coverage for catastrophic care into my old age and protect me from arbitrary cancellation as long as I covered my annual premium in a timely manner. I was later provided the same assurance by that agent's successor at the LCS. Since these representations were made to me on the LCS grounds by two separate agents and under their apparent sponsorship, I signed on and renewed with confidence.

I don't know precisely what happened because members of the current LCS insurance committee are not exactly forthcoming on the matter but I would not blame any individual agent past or present if I were the reader. More likely, the fault lies with LCS mismanagement or with the insurance company or both. I can not assert a reason one way or the other but use your common sense.

Remember that the logic of the most powerful is always the best and move on. The reader might, however, consider the value of belonging to an association such as the LCS that treats its inferred obligations so lightly.


lmaxine

Jun 17, 2003, 2:39 PM

Post #8 of 23 (1233 views)

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Re: [Bubba] Help please ! seguros monterrey/NY Life

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I switched out of Seguros Monterrey/NY Life last year when the "problems" began and my premium was raised although I had already passed the decade raise. I switched to ING Comercial America. They were able to "grandfather" me in, so I didn't have to have a 2 year waiting period for some of the coverage. Their plan is at least equal to, but probably superior to Seguros Monterrey. Their price for me was right, the service has been excellent from their rep, a young man from Guadalajara who speaks English and comes to my house as needed, always returns my emails and phone calls immediately. They had an office in Ajijic for a few months, but not enough business to cover their hight rent, so they closed it recently. Luckily, I have not had to use it, but feel secure that if it were necessary, I would be very satisfied. If you would like more info, contact me.
"He upon whose heart the dust of Mexico has lain will find no peace in any other land." Malcolm Lowry


LJampole

Jun 26, 2003, 5:02 PM

Post #9 of 23 (1168 views)

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Re: [lmaxine] Help please ! seguros monterrey/NY Life

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An update on my experinces with Seguros Monterrey. I was told by Edgardo Cedeno of Segurus Monterrey that my New Your Life International policy would be reinstatd. It was cancelled when Joel Ruiz left & they stopped deducting my monthly premiums from my credit card. That did not happen & Mr. Cedeno has stopped returning my emails leaving me to look for a replacement policy.


Bubba

Jun 26, 2003, 8:50 PM

Post #10 of 23 (1144 views)

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Re: [LJampole] Help please ! seguros monterrey/NY Life

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Refer to my earlier response to your inquiry regarding this matter dated June 11th. It is not a surprise to me that you find that the company and its agent at the LCS have not responded to your entreaties to allow you to renew your policy which lapsed through no fault of your own. The handling of Seguros Monterrey health insurance by that company and the LCS has been nothing short of disgraceful.

In early April of this year, a member of the LCS board e-mailed members of the LCS group plan informing them that the plan would be terminated at midnight April 30th. I beg your pardon, did I say "group" plan? Apparently this plan touted by the society as a "group" plan over the years was really a "collective" plan which, according to the LCS board, does not carry the same rights for members as the mis-named "group" plan.

I will quote partially from the LCS board member's e-mail. His other remarks in the e-mail were not cogent to my point:

" The N.Y. Life/Seguros Monterrey Collective (Group) health policy will terminate at midnight April 30...."

" Open claims under the Collective will be processed." (emphasis mine)

The Seguros Monterrey agent on the LCS premises had also told me in February of this year that I had until the end of April to renew my policy.

The LCS and Seguros Monterrey offered as a substitute for the "collective" policy a much inferior and far more expensive plan and tried to pressure "Collective" members into accepting that plan in a time frame entirely inadequate for shopping about or for reasonable consideration of the alternatives.

I had had cataract surgery pending for some time and, based upon Mr. Griffin's assertion that "Open claims under the Collective will be processed", accelerated my surgery date to April 29th - turning in a claim to the Seguros Monterrey/ LCS agent two weeks before the date scheduled for surgery.

When I approached the Seguros Monterrey/ LCS agent at his office on the LCS premises on April 24th and requested that he inform me of the status of my claim, he informed me that the policy had actually expired on April 2nd and that April 30th was the end of the "grace" period, not the "termination" date as indicated by Mr. Griffin. He further informed me that if I did not elect to purchase the proffered new, vastly inferior policy with a $600,000MP coverage limit per event, the company would not honor my claim. Period. And that no other insurance company would ever cover me for this malady.

Well, here is a fact. There are plenty of alternative health coverages available in Mexico that are greatly superior to and less expensive than the coverage offered by Seguros Monterrey. I refused the new policy and will pay for my own cataract surgery.

The insurance company was just being an insurance company. The Lake Chapala Society board's handling of this matter speaks for itself. I suggest that those contemplating membership in that organization remember that it is a social club and nothing more than that. If that is all you are looking for, then you should be happy there.


Howard Botz

Jun 27, 2003, 8:13 AM

Post #11 of 23 (1112 views)

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Re: [Bubba] Help please ! seguros monterrey/NY Life

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As one who will hopefully soon arrive at lakeside, and who was also planning on talking to the LCS about health insurance, I am wondering what are some of the alternatives and is this the place to discuss options for health insurance? Bubba what are these alternatives you mentioned? I don't think I want to go with ISS but would like to know what others are doing.

Howard in Seattle but heading for Riviera Alta


johanson


Jun 27, 2003, 10:48 AM

Post #12 of 23 (1103 views)

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Re: [Howard Botz] Help please ! seguros monterrey/NY Life

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I would check at the Parker Ins Agency.(For those of you in the Lake Chapala area) They also sell auto and home fire insurance. They are located just West of Chapala and are listed in the phone book. (765-4666). I don't have their email address. I found their Home Owners Policy rates to be more reasonable than that offered at the LCS. And their auto Insurance rates were better than the agency I had been using.

When my house was burglarized, the office worked diligently to help me get my claim. I have every reason to believe they would be just as helpful with their health Ins customers.

Howard, the Parkers were in Seattle just last month. To bad they couldn't be here today. The suns out


Howard Botz

Jun 27, 2003, 1:07 PM

Post #13 of 23 (1089 views)

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Re: [johanson] Help please ! seguros monterrey/NY Life

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Thanks, and it is gorgeous in Seattle also.

Howard


johanson


Jun 27, 2003, 5:22 PM

Post #14 of 23 (1069 views)

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Re: [Howard Botz] Help please ! seguros monterrey/NY Life

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Sorry. I meant that the sun is out in Seattle. I'm on the shores of beautiful Lago de Cavanaugh in Skagit County for a few more days



Pete


Bubba

Jun 27, 2003, 8:25 PM

Post #15 of 23 (1054 views)

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Re: [johanson] Help please ! seguros monterrey/NY Life

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Howard:

You should have known instinctively that Johanson meant Seattle. Nobody in the Chapala area ever says the sun is out. That is a phrase reserved for those living in places where that phenomenon is a surprise, not an expectation. I know, I lived on the ocean in the San Francisco area for years; left the Bay Area two years ago for Jalisco and I still shiver when I think about watching that fog bank roll in from the pacific day after day.

Johanson's insurance recommendation is probably a good one. I went with a company known as ING Comercial America for both my health and household insurance. ING is not competitive for tourist auto insurance but I have been pleased with the service at Lloyd in Ajijic for auto insurance although I have never had a claim.

ING has offices in Guadalajara (soon, I am told, to re-open a branch in the Chapala area) and their unlimited health coverage for the best hospitals in that city is excellent if you buy the right product. I have not had any claims, thank God, so I can't speak to the issue as to how responsive they are when you really need them. There was a time about six months ago when I would have spoken highly of the service at Seguros Monterrey but then the worm turned.

In my experience, very little in Mexico (or any other place foreign to the expat) is as it first appears to be so keep a slush fund for surprises such as the reserves I must now raid for my cataract operation which was supposed to be covered by Seguros Monterrey. This is tuition in the University of Living Abroad. I know from experience that you would pay this tuition in any foreign land where you might settle. Relax, make sure you are covered on the way down and handle these types of affairs once you get here. But, under no circumstances, look to the newcomers' desk at the LCS as a resource for serious decision making or your tuition will go up.

Good luck.


johanson


Jun 27, 2003, 10:24 PM

Post #16 of 23 (1047 views)

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Re: [Bubba] Help please ! seguros monterrey/NY Life

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YOU WROTE

"But, under no circumstances, look to the newcomers' desk at the LCS as a resource for serious decision making or your tuition will go up"

Aint that the truth. I was paying several hundred dollars more for the same home owners policy at the LCS that I now get through the Parker Agency. When I wrote a letter complaining and suggesting that we were being mislead, everyone was very polite, but no action was taken.

The Parker Agency is a brokerage firm, they can shop around. The LCS chose one Company, so we had to take what that one company had if we shopped at the LCS


esperanza

Jun 28, 2003, 6:28 AM

Post #17 of 23 (1035 views)

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Re: [johanson] Help please ! seguros monterrey/NY Life

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You might also want to consider Raquel (Rachel) Reyes, whose insurance office is near the Coffee Tree coffee shop on Hidalgo (the main East/West street) in Chapala. She is excellent, honest, reliable, informative, and inexpensive for all types of insurance. I've been a satisfied customer for years, as have many of my friends. My Comercial Américas auto insurance costs approximately $200.00 annually.




http://www.mexicocooks.typepad.com









Howard Botz

Jun 28, 2003, 8:43 AM

Post #18 of 23 (1019 views)

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Re: [esperanza] Help please ! seguros monterrey/NY Life

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Thanks for all the messages. Yes, I should have figured Pete was somewhere up here, but I guess I was thinking it was the rainy season down there and maybe.... oh well, it's just the aging brain sells. By the way, it is going to be another great day in Seattle around 80 degrees. I am probably going with Lewis & Lewis for the car insurance and will check out Parker and ING Commercial America when I get down there for my health insurance. Any other suggestions?

Howard in dry and sunny Seattle


Bubba

Jun 28, 2003, 2:49 PM

Post #19 of 23 (989 views)

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Re: [Howard Botz] Help please ! seguros monterrey/NY Life

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For those of you who are contemplating using ING Comercial America for health or household insurance, I failed to mention in my previous posting a contact for you. The agent who sold me the ING health plan is named Jesus Tejeda. At the time, he had just opened an office in Ajijic but can now be reached in Guadalajara at 01 333 35631300. He indicated to me that he was considering re-opening an office in the Chapala area. My wife and I were very pleased with Sr. Tejeda's service - much welcome after the LCS/Seguros Monterrey debacle.

By the way, Johanson mentioned that he had saved a great deal of money by buying insurance at Parker Agency vs. the LCS. Reminds me of my experience with auto insurance. When we arrived here, two years ago, we had bought auto coverage through the agent on duty at the LCS. The coverage was through Lloyd and Seguros Tepeyac. When we renewed, we went to Lloyd and found we could buy the same precise coverage with the same insurance company the LCS agent had sold us by dealing with Lloyd in Ajijic directly and at substantial savings to us at Lloyd.


Uncle Donnie

Jun 28, 2003, 5:35 PM

Post #20 of 23 (971 views)

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Re: [Bubba] Help please ! seguros monterrey/NY Life

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Bubba,

Ain't got clue one who you are but I like your style! Need a campai(g)n manager for the upcoming Lake Chapala Embarrassment Society elections. I'd actually join up again just to vote for you.

UD

Shameless self-promotion:
http://www.headformexico.com


johanson


Jun 28, 2003, 7:21 PM

Post #21 of 23 (965 views)

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Re: [Howard Botz] Help please ! seguros monterrey/NY Life

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When I mentioned that I saved money by buying my insurance from an Insurance brokerage as opposed to an agency, it sounded like I was bad-mouthing the LCS. At least that is what it sounded like when I re-read my message.

Nothing could be farther from the truth. The LCS is run by a group of hard working volunteers. I have volunteered there many hours and have enjoyed helping members of the public and being helped by other volunteers.

I only stressed when it came to insurance, I found a much better deal elsewhere. So please forgive me if, my message was taken incorrectly. I would like to thank all those volunteers who have helped me there so much.

That said, don't assume that the insurance offered there is the best deal in town. Rather, ask around. I am saving quite a bit that way.


Bubba

Jun 29, 2003, 10:40 AM

Post #22 of 23 (937 views)

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Re: [johanson] Help please ! seguros monterrey/NY Life

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I, for one, did not misunderstand Johanson. My remarks should not be construed as a vitriolic attack on the LCS. The LCS is a valuable community resource within its limitations. My comments were in response to inquiries on this forum regarding insurance and I was and am trying to advise newcomers to be aware that it is not axiomatic that advice regarding products and services recommended by the society to newcomers are those best suited locally to the needs of the person initiating the inquiry. Rather, the newcomer should view the society as an association of kindred souls forming a social network in a foreign land but with no special knowledge concerning matters beyond its limited scope. Yes, they participate in community good works and I appaud them for that. But, when expats first arrive here they are vulnerable to the notion that membership in the society provides insights into local customs, goods and services that the newcomer can use as a guideline for decision making. This is not necessarily the case.

The new person naturally assumes that, if there is an insurance agent on duty on the LCS grounds along with other heath care specialists, that those people and the services they offer have been carefully screened and, therefore, endorsed by the society's management. I cannot recall any disclaimer when I first arrived warning me that the services proffered by these agents might or might not be the best available locally. The society's status in the Lake Chapala area provides it a platform vis-a-vis newcomers which gives it an advantage over other local service providers such as the agencies mentioned in these posts and there is an inferred responsibility that goes with that special status. That responsibility is to make certain with ongoing, timely periodic review that service providers operating under the apparent umbrella of the LCS organization provide the best and most competitive services in their respective categories available to LCS members. In my judgment, this is not happening at present - at least in the area of insurance.

Thanks, Donnie, for the tongue-in-cheek nomination to the society's board but hell would freeze over first. In my past life, I served on a condiminium board in San Francisco and that experience taught me two things: (1) Never volunteer for anything remotely like that again, ever & (2) Whatever one thinks of the LCS board, they have a tough and thankless job and, for the most part appear, to me at least, be heading in the right direction.

Meanwhile, the board will be happy to know that I will be making certain adjustments in my allocations of scarce resources next year and assigning the $45 I have allocated to the LCS membership fee for the past two years to the Cruz Roja. That way, at least I will be contributing to an organization that will send an ambulance to assist me when I need to go to the hospital instead of an e-mail memo informing me that my "lifetime" group catastrophic health insurance meant to cover me when I get to that hospital has been cancelled.

By the way, could it not be posited that people who join a society of expats in a foreign land (where customs and living conditions are at sunbstantial variance with those existing in the homelands of the homogeneous society members) are the last people, generally speaking, one should go to for insights into the host community's customs and services? Maybe, over time, such a society would become self-absorbed and cocoonish, using often superficial community outreach as a self-satisfying reason for being. On the other hand....


Bubba

Jul 20, 2003, 10:48 AM

Post #23 of 23 (854 views)

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Re: [redoute38] Help please ! seguros monterrey/NY Life

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Just an update on this posting which was quite active in June. I was by the Lake Chapala Society this past week - a place I now visit infrequently- and noticed that New York Life/Seguros Monterrey Insurance still maintains a sales office on the LCS grounds. This, despite the inexcusable manner in which Seguros Monterrey and the LCS management treated members of the LCS group health insurance plan last April when that plan was unceremoniously dropped with inadequate notice and a greatly inferior individual plan offered (take it or leave it - no discussion) in its stead. The LCS also advertises this health insurance service in the Guadalajara Reported as available on premise twice a week. Newcomers should be advised that LCS management neither understands nor stands behind this service and would be well advised to shop around town before committing to these people. There are at least two independent agencies offering health insurance coverage in the Chapala area and a number of companies the client can deal with directly. Act in haste (as did I when first arriving here two years ago with blind trust in the LCS) and repent in leisure.
 
 
 
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