simpsca
May 25, 2011, 6:24 PM
Post #1 of 2
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A friend gave me permission to post this:
"A meeting at Nueva Posada June 2 at 10am, has been set up with the regional
manager of Banamex to try to help all of us ex-pats get better service.
Rosemarie Trujillo was here late last year trying to jump start a new outreach
program for Banamex. Many of us attended a meeting with her. She got many of us
transferred to an interest bearing account but otherwise her visit didn't seem
to make any difference. Now, because of the ATM being down at Farmacia Guad for
several day and because of several other complaints sent to her, the "case is
being reopened" but under the supervision of this regional manager who is head
honcho of nine Mexican states. His coming here to meet with current customers
and future customers to hear what we need/want and do or don't have could be a
real signal that finally Banamex is waking up (this really is the 21st century
and yes, there are a ton of ex-pats here with money and a need to manage it
living in Mexico).
I have many subjects to bring up to him, including positives like having an
English speaker to help ex-pats in Chapala Banamex and having the special line
for preferred customers, and negatives like having so few ATMS working that
actually have money in them, not getting my promised low interest credit card,
parking in front of the Chapala Banamex and more. Some of you may want to talk
about other issues and I would encourage you to attend the meeting if you need
an easier way to get money down here or would like to check out what Banamex may
be able to offer us in life of their being a sister bank to BanamexUSA. This
enables those of us with accounts at both banks to transfer money at no charge
in a time period of 2 - 3 hours or less, to have an ATM card for both banks with
no fees and with the ability to get $1,000/day out when using both cards. Plus
one can go to Banamex and withdraw as much money as one needs as long as you
have it in the bank with just your Banamex card and passport.
I hope many of you will attend the meeting! This is our chance finally to have
the ear of somebody with authority from Banamex."
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