Papirex
Oct 12, 2006, 4:55 PM
Post #9 of 10
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Re: [dlyman6500] Re:Prodigy Infinitum Question
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Dick, We had the same problem with getting a phone line run to this new house when we moved into it three years ago. There was no phone line from the pole to the house. We were told it would be installed within one month. We did need to have a new phone number in this colonia, but we were told what it would be when we changed our phone service from our old house to this one.
Months went by with no phone. Every time we called Telmex we were told we would have a phone within one month. We live in an area with very poor to sometimes non-existent cell phone reception, so it was a real problem.
We use cable for Internet connectivity so that was no problem. I will never use Infinitum if there is a choice, until they change their methods. Ha Ha.
We had been looking for a Telmex worker to pay him to connect us. One day a neighbor told us that there was one of them working about a kilometro from our house. My wife jumped in her car to see him about connecting us. We had been waiting six months for our phone.
When she got to where he had been working, he was gone. A neighbor in that area told her that there was a woman from Telmex going from door to door taking some kind of a survey in that area. My wife found her and told her what our problem was.
She told my wife that she would come to our house the next day, and she could help us. She was wrong; she was at our house an hour later. She took all the information we had, and looked at the papers that Telmex had given us when we ordered telephone service six months previously. She told us we would have our phone service in one week. She was wrong again.
The next morning, an installer was at our house. He ran the wire across the street from the pole to our house, connected it and we had our phone finally. The bribe? Zip. None was asked for, and none was given. We were lucky there.
If they are stalling, you must be proactive and bother the hell out of them until you get some action. When you just call them on the phone they will always give you a promise. You hang up. That’s the end of the problem for that day for them.
Face it; a bribe to a Telmex worker is almost always necessary if you are having trouble getting them to come to your house. We were unusually lucky that we didn’t need to pay one.
Many businesses in Mexico seem to treat customer service like it is some kind of a cult. They don’t believe in it.
Rex
"The supreme happiness of life is the conviction that we are loved" - Victor Hugo
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