Nov 14, 2005, 4:08 PM
Post #12 of 24
While each persons experience is different and may depend on which locality you are at, we have found Sanborns pricing to be low to moderate, service excellent, and the food good. That is relative to your lifestyle and pocketbook of course.
Re: [gpk] Thanksgiving in SMA and Mexico
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The gringo atmosphere is because the original Sanborns restaurant in Mexico City was started by an American. His family managed the company for many years as it expanded. It was eventually sold to Mexican owners. They probably see no need to change a successful format.
Their dry Martinis are iffy though. No matter what instructions you may give the cocktail waitress, when you get your drink 3 times out of 4 it could best be described as a glass of Vermouth with an olive in it. I have found that in areas with a high percentage of ex-pat residents or visitors, they usually know how to make a dry martini correctly without any instructions from you. Not here.
In over 20 years I have only been served one bad meal at any Sanborns, three times. I had ordered spaghetti at one of the restaurants in Mexico City. It was fantastic. Perfectly cooked al dente, with a delicious pesto sauce. A few months later I ordered spaghetti again. When it was served to me it could best be described as overcooked pasta mush, with a red sauce that I believe had its origins in a ketchup bottle.
In the next year I ordered spaghetti two more times at the same place, I got the same pasta glop each time. Then, remembering that one of the definitions of futility is repeating the same action over and over again, each time expecting a different result, I stopped trying and have never ordered spaghetti at any Sanborns since. So, spaghetti is out, but we have found that all their other menu items to be consistently of good quality, especially their Carne Asada.
As to barely coffee shop quality, I have never been in a coffee shop in The US that had cloth tablecloths, cloth place mats and napkins, or a garden dining area which most of them outside of Mexico city have. I’ve never been able to order a before or after dinner drink in a coffee shop Nob either.
Managers are constantly walking among the tables to assure you good service is provided. The smallest complaint about the food, and unless you stop her, your plate will be removed and your meal replaced to your satisfaction. Mexican restaurants are not like those in The US, where if you complain about the food, the chef may take his vengeance by preparing you a platter of flies wings. They do try to please you here.
More than once, I have complained that my café Americano was old, and bitter. My cup is immediately replaced and fresh coffee is brewed no questions asked, you don’t like it, you get what you want. If you are not happy with the food served to you in a Sanborns, learn to speak up. Remain silent and suffer. Remember the squeaky wheel gets the grease.
Sanborns is not our favorite place to eat. But like VIPs or Bisquets, etc. it is a clean, convenient restaurant with lower pricing, and consistently good food and excellent service. Not for gourmets.
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