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Jerry@Ajijic

Nov 30, 1919, 12:00 AM

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ADT

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We are trying to contact the people at the ADT alarm company about getting an alarm. Does anyone know where their local office is now. If possible their phone number. The one someone gave us doesn't work.<p>Also does anyone have this service and is it satisfactory?<p>TYVM<p>Jerry



David McL

Nov 30, 1919, 12:00 AM

Post #2 of 7 (4380 views)

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ADT and Telmex lines/'phones

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The degree of dependability of your telephone in the Lake Chapala area depends on a number of things:<p>1. The trunk lines from Telmex to the Switch box closest to your house.
2. The line from the switch box to your house
3. The lines within your house.
4. The weather
5. Stuff<p>Some people have superiour connections and others will have lousy connections with frequent disconnects.<p>1. Trunk lines<p>Telmex has been slowly upgrading to fibreoptic trunk lines within a 5 km radius of each of their distribution buildings. Ajijic has been their primary focus in the Lake Chapala area due to the huge increase in demand for lines. <p>In the more rural areas these trunk lines can vary from new to very old. The older the worse the quality and the fewer the phone lines available.<p>2. The lines from Switch boxes to the house.<p>These are more frequently the source of problems. They can be very old, in which case you will have frequent problems and bad connections/disconnects.
If it hasn't been replaced in the last 3 to 5 years, get it replaced.<p>3. Your distribution lines in your house.<p>Same as above. In addition, people have often done their own extensions that are less than quality and the plugin jacks are often outdated. With brick construction it is frequently easier to extend a line on the outside of the house or over the roof, resulting in extreme exposure to the elements and early line breakdown.<p>4. The weather.<p>During the rainy season, the older lines and connections are subject to humidity and in some cases outright rain. Telmex's rate of failure and complaints skyrockets during this time. A line that has behaved perfectly during the rest of the year can go completely weird during July to October.<p>Get the lines replaced.<p>5. Other stuff<p>Power outages. If your telephones are all portables, you will lose your telephone when the power is down. I always keep a regular telmex handset phone on hand to plug in when the power goes out.
Alternative - have one phone plugged into a quality UPS (Uninterruptable Power Supply).<p>Number of extensions - more than 3 (incuding your modem as 1) causes problems. Older lines and wiring - more than 1 is often a problem.<p>In summary, Some folk have excellent service with never a loss of service. Others are lucky to have dial tone for three consecutive days.<p>This is not THE definitive answer, but explains where the majority of service problems stem from.<p>Ten years ago, you were fortunate if there were more than 1 or 2 phones in your block.<p>David McL


Chris

Nov 30, 1919, 12:00 AM

Post #3 of 7 (4378 views)

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ADT

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Well..We have two phone lines at the house in Ajijic. One has never been a problem, the other is possessed?? and goes out, or makes weird noises. We do have ADT and the few times the maid forgot to punch in the alarm code, men with guns arrived! It can be a pissy pain, if you don't shoot the dead bolts etc on all the doors it is hooked to. It snarks at you with its electronic voice. It wants them shut tight!


Lucy

Nov 30, 1919, 12:00 AM

Post #4 of 7 (4378 views)

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ADT/ Chris, a question

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Chris
Who responds to the alarm and how quickly? Does ADT call the house first to see if it is an actual alarm and ask, if you answer, for a code? I assume it isn't the regular police. Does ADT have a private security force? Thanks for the info..


Nick

Nov 30, 1919, 12:00 AM

Post #5 of 7 (4378 views)

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ADT/ Chris, a question

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All ADT secured homes lakeside dial an 1-800#
too ADT's central dispatch system in Guad. The dispatcher then calls the home to determain the nature of the call. More often then not it's a false alarm.
If the home owner answers, the ADT dispatcher will ask the home owner for there ADT ID#, if you don't answer, the local area police then are dispatched.
If the home owner is not home, the dispatcher then notifies the next person on your "buddy list" and the police.
If the alarm is triggered by a something "other" then the primary entry, ADT notifies the police immediately.<p>Nick Paulini(former ADT lakeside manager)


Lucy

Nov 30, 1919, 12:00 AM

Post #6 of 7 (4378 views)

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Thanks

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thank you for all the information.


Harry Bublin

Nov 30, 1919, 12:00 AM

Post #7 of 7 (4378 views)

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ADT

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You have to call Guad. The number is 01-800-216-9075
 
 
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