Feb 11, 2004, 10:17 PM
Post #4 of 13
Re: [normacrosby] Router Problem When Using Prodigy High Speed
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....Whenever I plug the modem into my laptop computer, the connection works fine. But, I want to plug the connection into a broadband router. When I do, I cannot get an Internet connection....
1. Most small office/home office "routers" are equipped with a set of status indicator lights. Look for the set of lights labeled "Link"; there's normally one link light for each ethernet port ("jack") on the router. Make sure, when all your equipment is connected and powered on, that there's two link lights illuminated, one for the connection between the router and the DSL modem, and the other for the connection between your computer and the router. If only one (or none) are illuminated, the most common problem is what HHerrington posted about, an incompatible patch cable being used. If so post the specific brand and model number of (a) the DSL modem, (b) the router you're using, and (c) which light isn't illuminating and if the hardware is recognizable we can probably figure out what type of patch cables you need.
2. If 1, above, isn't the issue, when you connected everything together and powered the equipment up, did you both (a) configure the router, and (b) change your computer's network (internet connection) settings?
2a. Configuring the router most commonly takes the form of firing up your computer's web browser (Internet Exploder, Netscape Navigator, or something more interesting like Safari, Opera, or iCab), and pointing it to a cryptic numerical ("IP") address like "192.168.0.1", which yields a set of configuration pages. You typically key in your Prodigy account name and password, and then click on a "save" or "connect" button.
2b. You normally need to change your computer's network settings from "PPPoE" to "Use DHCP Server for Settings" (various flavors of MS Windows may name things differently like "Automatically Configure Connection" for "Use DHCP Server" mainly because Bill Gates is the devil encarnate.)
2c. It's not unusual for computers running various flavors of Windows to have to be restarted after the network settings are changed (one word - "quaint").
If the link lights are happily lit up, you configured both your new router and computer, and you still can't get a connection, post:
(1) the brand and model number of your DSL modem
(2) the brand and model number of your router
(3) what operating system your computer is running.