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kmetzger


Jan 9, 2018, 1:09 PM

Post #1 of 4 (2357 views)

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Prodigy email not available

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For the past 4 weeks I have been unable to access my prodigy.net.mx email account. When I sign in, I get "Por el momento no podemos atenderte. Intenta de nuevo mas tarde.
Has anyone else experienced this problem? What's the solution?
Kim



johanson / Moderator


Jan 10, 2018, 10:27 AM

Post #2 of 4 (2345 views)

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Re: [kmetzger] Prodigy email not available

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I had the same problem a while back with my prodigy email. After several days of trying I gave up. And started using my primary email address on gmail full time. I had been using my prodigy email address as a back service

That is not the answer you want. If I were you, I would go into your local Telmex office which in my case is in my Mexican home town of Ajijic, near where you live. They will either have a quick answer for you or will give you a number to phone in Mexico City.

I wish you good luck, say I from rainy and cold Seattle for another two weeks.


(This post was edited by johanson on Jan 10, 2018, 10:28 AM)


kmetzger


Jan 10, 2018, 12:08 PM

Post #3 of 4 (2339 views)

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Re: [johanson] Prodigy email not available

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Thanks, Pete. When I posted this, I thought prodigy had been cancelled altogether and that others would be able to tell me that. But I did contact Telmex and found out that Prodigy is still alive and well. My technician wasn't able to solve my problem, but he has other specialists working on it.


johanson / Moderator


Jan 10, 2018, 12:32 PM

Post #4 of 4 (2338 views)

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Re: [kmetzger] Prodigy email not available

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I am thinking of going back to the local Telmex office and opening a new email account with them. It is always nice to have a backup email address. I just have to remember to use it enough to ensure it is not closed for lack of use, which may have been the reason my prodigy email account being closed several years ago.
 
 
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