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rioesmarex

Jun 8, 2014, 10:59 AM

Post #1 of 4 (2649 views)

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Refund on TIP

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Recently surrendered a TIP at the border and had the official remove the sticker.
Completed a form to have the deposit credited to a new credit card because the old one used originally had been replaced.
He said expect deposit refunded to card in about a week.
That was 2 months ago and still no refund.
Can anyone provide an e-mail address or a phone number with the name of an official to start an inquiry as to why no refund.
A physical address is a last resort as past experience with Mexican officialdom has shown it to be a waste of time. They never reply or it takes months.
Thanks for any help
David



chicois8

Jun 8, 2014, 1:05 PM

Post #2 of 4 (2635 views)

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Re: [rioesmarex] Refund on TIP

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Have you talked to your credit card company ?
I thought I read somewhere you had to have the
same numbered CC to receive the refund...
Here is the name of my contact at Banjercito:

efernandez@banjercito.com.mx

He speakd and writes english and usually is
very prompt in replying......good luck
Rincon de Guayabitos,Nayarit
San Mateo, California


Mexicanbill

Aug 22, 2014, 5:26 AM

Post #3 of 4 (1888 views)

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Re: [chicois8] Refund on TIP

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Thanks Chicois8,

I contacted the person that you suggested. Within a week I received an email that showed all the information where Mexico had indeed refunded the money to my account, including all their processing numbers so that I could take it to my credit company. I have done that and for the past few weeks my credit card company has been "looking into it" and will be back to me. In the meantime, we are preparing to return to Mexico in about 90 days and will be starting the process over, however, we will use a bank card this time,. Your information with a contact, was very helpful. Thanks
Chef William aka MexicanBill


chicois8

Aug 22, 2014, 7:29 AM

Post #4 of 4 (1854 views)

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Re: [Mexicanbill] Refund on TIP

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Glad things are working out,enjoy your next visit......
Rincon de Guayabitos,Nayarit
San Mateo, California
 
 
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