Jun 23, 2012, 7:08 AM
Post #5 of 15
I forgot to report that ALL of the agents and supervisors we talked with at Subteniente López, Q. Roo border crossing treated us WONDERFULLY. INM, Aduana, and Banjercito agents were helpful, prompt, patient, very friendly, and very professional. (thrifty, brave, clean & reverent?)
Re: [johanson] Updates on INM Procedures and Aduana & Banjercito Procedures
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~ Every single one provided detailed precise easy-to-follow information of exactly what we needed. ~
We actually arrived a bit late (4:50 PM) at the Banjercito office, as they officially close at 5:00 PM.
It was already 5:00 PM when we finished the Q&A session with them about the car permit stuff, and they could have simply gone home for the day. Instead, the Banjercito supervisor told us exactly which Aduana office to go to (upstairs), whom to see, and she offered to stay late to print out the proof of the old TIP permit to submit to Aduana, and then to process the new Banjercito permit, so we would not have to wait in the long lines the following morning.
The Aduana personnel were also very helpful: personally drafting and printing the special request letter we needed to cancel the old lost permit, plus Aduana's personnel made multiple foto-copies (of driver's license front and back, etc) for us to give to Banjercito. In the meantime, while Aduana was doing their entries and paperwork, the Banjercito took fotos of the VIN, removed the sticker, and pre-prepared ALL their paperwork, (anticipating Aduana's approvals), so they were completely ready to finalize the Banjercito processes immediately after Aduana finished their parts.
Even though the Banjercito window was officially closed, they kept a side-door open for us, and gave us lots of TLC.
Due to people staying late and going-above-and-beyond, we walked straight from Aduana to the side-door of Banjercito with our new papers, where we simply gave Banjercito a credit card ~ bing, bang, boom ~ the process was done smoothly with no waiting in lines. We were back on the road by 5:45.
KUDOS to ALL of them !
~ Maybe a little honey really does go a lot further than vinegar...? ~
(Sweet-talk & polite deferential respectful behavior vs. accusations, pressuring, dumping-frustration, and attempts at bullying ???) We consistently choose and seek ways to pull-the-levers, twist the knobs, & push-the-buttons to get our pellets and avoid the shocks.
E-visit at http://yucalandia.com
(This post was edited by YucaLandia on Jun 23, 2012, 7:27 AM)