May 18, 2012, 2:36 PM
Post #7 of 8
Rolly, here is a story to add to your web site.
How it all ended up.
My Spanish is very limited and even more so on the phone. I was having difficulty understanding exactly what the insurance company wanted. I wrote an email to Inbursa using the contact address on there web site. I also copied the Arco Norte.
Because the rear sliding window was “maliciously” broken, the insurance company requires a report filed with the prosecutor, at Public Ministry in Tula, before they can pay out a claim. Once I filed the report they would pay my claim. There was never a question about coverage. I explained how I was a tourist in transit and how difficult and expensive it would be for me to return and do that. I also told them that I had ordered a new replacement window, 2380 pesos installed, and that I was having it installed tomorrow. Because my circumstances, the insurance company decided that they would waive the requirement for the report with the prosecutor and that I should take my receipt, factura, to the local Inbursa office in Queretaro for reimbursement.
I took my truck to the body shop this morning. The sliding window they ordered was not the correct size. One of workers drove with me, 2 blocks, to the auto glass shop and explained the situation. They said that they would need 1 ½ hours to fix it. When I returned to body shop, the worker and I walked back to the glass shop and picked up my truck. Back at the body shop I asked for a factura for the insurance company. They gave me the bill, 350 pesos total. I asked if this was correct. They smiled and said “si es correcto”. My eyes must have bugged out of my head, I was shocked. I paid and left a nice tip.
When I got back to Robt65’s house, I took a close look at the window. I believe the glass shop repaired the broken pane in the slider instead of the whole unit. The tinting matches perfectly.
I just emailed Inbursa and let them know what I paid. I told them, for that amount, I would not be seeking any money from them and to close the claim.
The people at Inbursa could have played hardball and stuck to the rules but they were willing to bend them and accommodate me.
The body shop could have sent me on my way when they had the wrong window or could have charged me the full estimated price.
Instead, everybody was extremely helpful. If there were any problems, it was me and my lack of Spanish.
This is one of the reasons I love living in Mexico.