careyeroslib
Mar 13, 2012, 12:42 PM
Post #1 of 4
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FYI: Actinver Bank. Counterintuitive Policy
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We have had an account (actually several) at Actinver (formerly Lloyd) in Puerto Vallarta for at least 12 years.
Toward the latter part of February, we deposited a Canadian cheque from an insurance company in one of our accounts, fully understanding that we wouldnīt have the access to that money until the cheque had cleared.
What we didnīt know, and what we find shocking is that they froze ALL of the money we had with them pending the clearance of that cheque, In all of our accounts. Money that has been there for many many years. Our account manager phoned Guadalajara but they could do nothing until 6 weeks from the date the cheque was deposited. They said the bank needed ALL our money as security.
Of course, none of this was explained when we deposited the cheque (in English or Spanish).
To complete the picture, for anyone who is interested, Actinver said that if we sent down a wire transfer from Canada, it would not be frozen. However, after this, we donīt believe anything they say. If necessary we will wire transfer money to our acccount at HSBC until Actinver "graciously" allows us access to the money they have had to use all these years.
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