Aug 27, 2011, 10:31 AM
Post #21 of 31
That's an interesting point. They have digital meters in some areas of Mazatlan, and yet there are still wild readings being made and attributed to human (meter reader) error. We have just had the opportunity to tackle this situation head on, and it's a week of our lives we can never get back!
They assigned two separate inspectors, one for checking the meter and one to verify the house has been vacant, and then scheduled an office visit. Lots of phone calls to phone numbers they provided, which turn out to be the wrong person, and all kinds of fun. The end result is they insist that the electricity was used (at some point) and acknowledge it was their employee error for the delay in reporting it. But it still has to be paid.
One inspector suggested to us that the renters may have paid their employee to grossly under-estimate (while running all the a/c's 24/7) This is plausible, yet immaterial to them because it cannot be proven. The person in charge of these things, and in the last step of the investigation, stated she can see where the reading wasn't realistic a couple of months back. (Hello?) The tenant is now long gone back to Canada leaving quite a mess behind. The last electric bill seemed low at only $590 pesos (but included the gov't subsidy) and was paid after they left. The house has been empty for the latest billing period, and along comes a 20,809.00 peso bill, and DAC rating! That bill is so unbelievable that the first assumption is a major meter malfunction, since the electricity recorded is about half a years allowance on the 1D tariff!
After all this, the most they will do is provide the home owner with a payment plan of 4 equal months of 5200.00 pesos in addition to whatever electricity is used, of course. The first 5200 is payable immediately, to prevent disconnection. The bill showing 5200 paid, along with the authorizing signature, needs to be taped to the meter so they will not cut off the electricity. So much for technology (and sanity).
(This post was edited by Marlene on Aug 27, 2011, 10:34 AM)