Oct 14, 2002, 12:55 PM
Post #9 of 20
: : The general situation is this: On April 07, 2002, late in the evening, my wife and I entered Mexico at the International Gateway in Matamoros, Tamaulipas. Generally when entering Mexico I get a permission for 180 days as tourist, which I asked for but was only given 60 days. We took the names of the persons attending us for follow-up. They identified themselves as "Eduardo Rodriguez" and Sr. "Contreras". Eduardo Rodriguez is the person who insisted on limiting my permit to only 60 days. He was intoxicated. Perhaps he was looking for a "mordida" but I'm not a person cooperating in this way, as I rather do everything correctly. As a consequence, the Temporary Importation Permit for our auto issued by Banjercito was also limited to 60 days. Okay! We paid $300 USD cash as a guarantee, as at that moment we had no credit card available. As we were ready to leave, Eduardo Rodriguez, I imagine, in fear of being reported or reprimanded as we had his name, came to me and said he would now give me the 180 days. He changed my document to "180 days - Autorizado Migracion". Great!
We were not only thinking about ourselves........
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: : Then I went back to Banjercito to have my car permit cancelled and reissued for 180 days, but by error of the personnel attending me, C. Hedros and Maria Antonio Martinez, who said the permit could not be cancelled. We have now verified that this was an error on the part of Banjercito in that the permit is cancelable without cost. Instead they said we had to buy a new permit for $25 USD. As I don't support those kind of activities we left this as it was. It was late at night and we had spent two hours already and it was difficult to contact some one this hour of the night for help. Additionally they erred in not obligating me to sign the rear side of the Temporary Importation Permit.
: : In Puebla, a few days before our Temporary Importation Permit for our auto was to expire, we contacted Aduana for an extension. This was on May 30th. An appropriate request was thus addressed by them to the Administrador Local de la Aduana, Contador Jose Maria Gonzalez Gonzalez at Puente Matamoros III, Gral.Ignacio Zaragoza, Tamaulipas on June 6th, 2002 from the Administrator lic. Fernando Francisco Toriello Beltran, at Servicio de Aministracion Tributaria, Aduana de Puebla.
: : In the meantime it is also important to mention that on April 29, 2002, I began my application for a FM-3 visa, File Number: N 682/02, at Migracion here in Puebla. My plan, as soon as I had my FM-3, (Number 1316131, expiring on October 05, 2003), was to renew the Temporary Importation Permit for our auto for a longer period. In the office of Migracion it is stated it takes 35 days to get an FM-3 but instead it took more than 105 days. Migracion said I was covered and there was no problem, having initiated the application for the FM-3. As it was, I had my 180 days as a tourist anyway, and the Temporary Importation Permit for our the auto was extended. Everybody assured us there was no problem to get the $300 USD returned.
: : Driving and arriving at the Aduana in Matamoros, Tamaulipas on October 02, 2002, at 14.45 hours, approximately 3 days before the Temporary Importation Permit for our auto expired to comply with the requirement of said permit for our auto we were having everything in order. It took a little while for the offices to locate the Temporary Importation Permit extension for our auto. We had to call long distance to Aduana in Puebla a couple of times etc. Then we got the attention of CP. Hector Ramon Rodriguez Maya, who now had the post that previously was held by Contador Jose Maria Gonzalez Gonzalez, and his department, specifically lic. Sandra Gomez, all at the Aduana in Matamoros. Also we got the attention of lic. J. Alfredo Guillen Villatoro, el subdelegado, at Instituto de Migracion to clear up any questions relating to the change made to my Tourist Permit from 60 to 180 days. Specifically the head of lic. J. Alfredo Guillen Villatoro, Sr.
: : Rogelio Rodulfo Villareal, Delegado local de I.N.M., wrote a letter to clarify any doubts to Aduana as Eduardo Rodriguez had not changed the file copy, which we didn't know anything about. Also here we found out that the person calling himself Eduardo Rodriguez was not Eduardo Rodriguez but a "Madrina" or substitute. This became apparent as Migracion was trying to see what had happened back in April. Copies of this letter was sent to the Administrador Central de Planeacion Aduanera, Mexico D.F. and to the Gerente de Banjercito en H. Matamoros, Tamaulipas.
: : The people helping us did an outstanding job in trying to help us negotiate with Banjercito for the return of the $300 USD that everyone says we were entitled to. Specifically we were in contact with lic. Ana Maria Velasco, nivel central at Banjercito in Mexico City, but for some reason she was opposed to returning our money and we don't understand why. As a team we cleared up all objections correctly. Everybody involved were shocked and very disappointed that no result came out of this.
: : After 3 days of trying to resolve this problem, time ran out, we returned the auto, and now have a new Temporary Importation Permit for our auto, good for a year. This has been a very costly and bad experience for us so far.
: : Now we have filed a complaint in Mexico City in the offices of Secretaria de Contraloria y Desarollo Administrativo and it sounds like this problem will be resolved. We are waiting to see.
: _____________________________________________________________________<p>: Lets see here? you entered Mexico as a guest and solicited your permits, the aduanale would not grant you 180 days without paying a mordida, you dont believe in such things as a mordida so you took it upon yourself to walk around the aduana and question and write down the names of each official??? What big balls you have!! You are lucky to had received anything at all with that attitude!! I agree that the behaviour of the aduanale was wrong, however your behaviour was much worse!! For Ten bucks, Ten minutes of respect, and a smile, you could have avoided all of this agravation! So now your fighting to get your 300 bucks back!! oh well, you get what you pay for!! <p>Dear Linda, we were not only thinking about ourselves, we were thinking about all those people entering and not complaining. We are sure that this will help, during years to come, many tourists and Mexicans returning home, especially as many don't possess a credit card. There will be some people fired at the border you know. Our report was well received.