Jun 13, 2009, 10:11 AM
Post #11 of 31
You wrote, " I did learn recently that Dell's online help forum is no longer operating". I hardly ever use the on-line service. I prefer phoning an 800. I have spent many hours talking to Dell Support for laptop problems over the past year, and mostly over the past several weeks. I have phoned said # from Mexico and from the US. They have massive support centers. Sometimes from here in Seattle, when I have phoned one of their several 800 numbers, I end up talking to someone in Canada, and I believe in the US, but most often in the Philippines or India.
Their support call system is so large that sometimes you spend several minutes being transferred from office to office until you get the right person, and then depending on what is wrong, in my case it was a hard drive, they could spend hours with you walking you through re-installing your drivers, op system etc, etc. In my case, I needed a new hard drive. To makes a long story short, they over-nighted me a new hard drive, which I installed which didn't work either, so they insisted that I send the laptop back to them, they send it back agreeing that the hard drive didn't work and then from another office, I was over-nighted another hard drive, this one with all of the software, that I had originally ordered already loaded. Coincidentally, the brand name of each of the hard drives was different. the last one being Samsung, if I remember correctly.
When I have phoned from Mexico, often the call center was in Panama. You could choose English or Spanish