Forums > Specific Focus > Technical Mexico

Jerry@Ajijic

Jul 7, 2007, 12:54 PM

Post #1 of 18 (11296 views)

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TELMEX

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People are often reporting how bad Telmex's service is so I thought this might be interesting.
We were having problems with our DSL service. We called Telmex three days ago and yesterday a service man came. He installed a new wall connection, a new power supply for the modem and a new modem. We still had to get the new setup configured but we were very pleased with the service.

johanson / Moderator

Jul 7, 2007, 3:03 PM

Post #2 of 18 (11277 views)

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Re: [Jerry@Ajijic] TELMEX

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Hey Jerry, you are destroying their image by posting such positive remarks. I hope yours is but the first of many positive posts to come. But I won't hold my breath.

That said I have a super fast Comcast Connection here in Seattle. My upload averages almost 1.5 meg and my download sometimes reaches as high as 10 meg, all this for about $45 US per month which is about five times faster than the $689 peso 2 meg Infinitum connection speeds.

That said, I have to reboot my wireless router here 1 to 5 times a week to reconnect, something I hardly ever have to do with either Lagunanet or Prodigy in Ajijic.

Well after having my return trip to Mx from Seattle delayed for 5 days to get another set of medical tests only to find out that I am fine, i just made reservations on the first vacant flight and will be returning home (Ajijic) Tuesday evening.

Rolly

Jul 7, 2007, 4:36 PM

Post #3 of 18 (11269 views)

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Re: [Jerry@Ajijic] TELMEX

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I also got very prompt service when my modem went south. A nice young lady tech came, made some measurements, and replaced the modem with a new model.

She also cleaned up my messy wiring at the wall jack where I had added an extension.

Too bad their business service is not as good as their tech service.

Rolly Pirate

johanson / Moderator

Jul 7, 2007, 7:09 PM

Post #4 of 18 (11258 views)

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Re: [Rolly] TELMEX

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Did you have to pay for the modem replacement? Or was the replacement included in the service?

Rolly

Jul 7, 2007, 8:02 PM

Post #5 of 18 (11254 views)

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Re: [johanson] TELMEX

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No charge.

Rolly Pirate

Jerry@Ajijic

Jul 7, 2007, 10:00 PM

Post #6 of 18 (11252 views)

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Re: [Rolly] TELMEX

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No Charge for me either.

shoe

Jul 8, 2007, 7:23 AM

Post #7 of 18 (11236 views)

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Re: [Jerry@Ajijic] TELMEX

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I too have had some good Telmex service.

Last Monday I went to the Telmex office in Manzanillo to have my phone/Internet service moved as I had changed rental houses over the weekend within Melaque. The guy there, who spoke very good English, did the computer work asking questions as he went along, gave me a work order number and told me it would happen in 10 to 14 days. That would be a lot better then the 28 days it took when I moved to Melaque.

On Wednesday a Telmex guy came by the house and asked where I wanted the three drops I had signed up for. I showed him and he went away. On Thursday another guy came by and hooked the phone line to the house, installed the three drops and demonstrated that every thing worked and that I had the same number as before. Now about 3.5 days to get a phone moved is not bad anywhere but I was a little surprised that it happened that fast.

Now the local cable company did even better as I signed up for the service at noon and two hours later three drops were installed and I was hooked up to TV cable.

Maybe some companies in Mexico are recognizing that service is very important.

cya,
shoe

Nothing is intrinsically good or evil, but its manner of usage may make it so.
-St. Thomas Aquinas

Judy in Ags

Jul 10, 2007, 3:52 PM

Post #8 of 18 (11196 views)

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Re: [Jerry@Ajijic] TELMEX

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We've had pretty good Telmex tech service also. We recently had our electrician run lines so we have an extension in each of the other rooms (five). That, however, played havoc with my DSL service. I wasn't getting a strong enough signal to function. The tech told the electrician he had to rerun all the lines and gave him the cable to do it. The electrician was convinced that wasn't the problem, but did it anyway. Of course the electrician was correct, so the techs had to come back. They put a booster battery (I believe that is technically correct) out at the front gate, and I'm back in business.

On my wireless service I have discovered, however that I have 54 Mbps in the room in which the modem is located and the two adjoining rooms, but it drops to 24 Mbps in the next room and even lower in the next two rooms. Do you techies think that is because of the Mexican construction with such thick walls of bricks, steel and concrete? Think there's a work-around for that, or not?

Bloviator

Jul 11, 2007, 6:02 AM

Post #9 of 18 (11177 views)

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Re: [Jerry@Ajijic] TELMEX

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Pretty much the same experience. Called Mexico City Infinitum people on Monday. Tuesday afternoon, a technician came by and replaced our modem. Now I wonder if all my recent problems have been the modem, though Telmex told me the problem was in our neighborhood and if fixed itself regularly.

Rolly

Jul 11, 2007, 7:33 AM

Post #10 of 18 (11172 views)

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Re: [dlyman6500] TELMEX

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I'll bet it was your modem. When mine was replaced, magically, some nagging problems disappeared.

Rolly Pirate

hassmarciaj

Dec 28, 2008, 1:51 PM

Post #11 of 18 (11102 views)

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Re: [Jerry@Ajijic] TELMEX

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i AM ON MY FOURTH INFINITUM MODEL WITH TELMEX. WHEN THE TELMEX MAN CAME TO REPLACE IT THE LAST TIME, I ASKED HOW MANY I RECEIVED UNDER MY PLAN AND WAS TOLD THAT AS MANY AS I NEEDED. IF THEY 'BLOW UP', I CALL, THEY COM AND REPLACE IT. NO CHARGE 'INFINITUM'. MARCIA HASS

Carron

Jan 1, 2009, 1:06 PM

Post #12 of 18 (11066 views)

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Re: [Jerry@Ajijic] TELMEX

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The major problem I had with TelMex was having to find a parking place in El Centro and stand in line forever to pay my bill, often having to beg someone to hold my place in line while I went out to dump more pesos into the parking meter. That was several years ago. Now I can pay my bills with no hassle at a number of easy access places such as my neighborhood Oxxo convenience store.

When I re-established an account about 6 months ago for our house in
Cd. Acuna, the nice lady handling the paperwork said I would have to wait from 1-5 days for the installation crew. I envisioned a long, boring vigil in an unfurnished house. In less than 2 hours after I got home my phone was installed and the Internet up and running. US telephone services should take lessons.

Gave the guys Cokes and a couple of sandwiches as a propino. Worth every calorie.

Judy in Ags

Jan 3, 2009, 8:32 AM

Post #13 of 18 (11027 views)

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Re: [johanson] TELMEX

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We had to have our modem replaced a while back also. No charge. Telmex has always given us good technical service. Once or twice I couldn't get hold of anyone at the Mexico City number, so I called the local service number and they made the contact for me. They've been very helpful.

BajaGringo

Apr 29, 2009, 11:04 PM

Post #14 of 18 (10325 views)

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Re: [Judy in Ags] TELMEX

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I had the same problem with the modems going out - 3 in two years. I fixed it by putting the modem (and my PC) on a very good voltage protector / battery backup unit. That was four years ago and not a problem since. Voltage surges here can be very hard on circuit boards. Your 200 peso surge protector variety will not protect you. They just do not react fast enough for circuit boards.

Our House Building Project in Mexico...
Lomas de San Martin
Loving Life on the Baja Peninsula

Judy in Ags

May 23, 2009, 1:30 PM

Post #15 of 18 (10025 views)

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Re: [BajaGringo] TELMEX

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Do you know what one could expect to pay for one that is ample?

BajaGringo

May 25, 2009, 2:52 PM

Post #16 of 18 (9969 views)

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Re: [Judy in Ags] TELMEX

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The size you need will depend on the load you will put on it. They will typically start out at a little over a hundred dollars and go up based on the amount of equipment you will run. They are worth the investment IMHO.

Our House Building Project in Mexico...
Lomas de San Martin
Loving Life on the Baja Peninsula

RickS

May 26, 2009, 6:18 PM

Post #17 of 18 (9915 views)

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Re: [Judy in Ags] TELMEX

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As Bajagringo says it will depend on what load you plan to put on a backup unit as to what size (thus cost) you will need. And it also depends on whether one is just trying to 'protect' your stuff by riding out a momentary power outage or brown condition or whether one wants to 'keep all your stuff running through a rather extended power outage'.

If you are 'just' putting a single PC, a modem, maybe a router and maybe a Vonage VoIP phone adapter on it, something like an APC 450VA unit will do just fine.... if you have a couple of computers and maybe a printer plus the other stuff, move up to the 550VA unit. Both will protect your equipment the same way but the 550 will give you more minutes of power while in a power outage. My experience with the APC brand is that the batteries in them last 3-5 years and they are replaceable (in the US for sure). If one lives in an area with a 'wildly' fluctuating power source, I would recommend putting a good voltage regulator in front of the UPS system too. That is commonly not required in the US, but in some regions of Mexico, well.......

The 450VA sells for about $45 in the US and the 550VA about $60. I have seen them (purchased them actually) in Ajijic for around $60-75 at local dealers. I don't know what they might cost at, say, a Costco or Walmart.

Judy in Ags

May 26, 2009, 6:41 PM

Post #18 of 18 (9909 views)

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Re: [RickS] TELMEX

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Thanks much for you reply. We will definitely investigate. I've had two motherboards die in our six years here. Of course that can happen in the U.S. also, I guess.