Jul 20, 2017, 5:58 PM
You need an import permit from COFEPRIS (Federal Commission for Protection Against Health Risks), the Mexican government authority that regulates drugs, medications, etc., and medical equipment.
A copy of this approved permit must be in the package with the device when it arrives at Mexican Customs. This is true for any device that arrives by itself, not in the company of its owner or someone else entering Mexico.
You can start at this link ("Medical Import Permit for Medical Devices for Personal Use")
Permiso sanitario de importación de dispositivos médicos para uso personal
There are several contact phone numbers at the bottom of the link above. You could try enlisting the help of a native Spanish speaker to call those numbers and ask for help to find out what your options are.
However, my personal opinion is that, at this point, you are S.O.L. and should just ask FedEx to return the glucose meter to an address in the States. Last I heard COFEPRIS was taking 6-8 weeks to process import permit applications and by that time, FedEx will have sent it back anyway.
BTW, if you can't find someone flying (or driving) down who could bring the unit with them in their luggage, you might try having it sent via the US Post Office. Packages sent from the States via the USPS travel by land and clear Mexican Customs at a different facility than shipments sent via the major courier services (FedEx, UPS, DHL, etc.), which have to clear customs at at major airport (Mexico City, GDL). Rumor has it that the Mexican postal service customs people are much more lax than the airport folks and most items get through. Much slower, though (3-4 weeks).
The Disciple lamented, "Master! Why is my life beset with problems?!"
The Master observed, "Only tourists step in dog droppings..."