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PROBLEM WITH GOSSAMER MAIL




Gringal

Jun 19, 2017, 9:50 AM

Views: 12182

PROBLEM WITH GOSSAMER MAIL

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I've been a member since 2004. However, as of today I can get on the forums section by clicking on my link in my "favorites" bookmarks. I can't get on the Gossamer Mail where I have a contacts list going back into ancient history. It asks for a password but won't accept the one I've used for years. It suggests ways to retrieve it or change it. Nothing I attempt works.

In desperation, I'm probably going to sign on as a "new user", which is rather strange after all these years. I'd rather not do that.

Any help would be appreciated.
Gringal



tonyburton


Jun 19, 2017, 12:55 PM

Views: 12174

Re: [Gringal] PROBLEM WITH GOSSAMER MAIL

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Hmm.... not good. I haven't delved into the innards of Gossamer Mail for several years, so give me chance to take a look and I'll report back. Note that we are not offering new email accounts. In any event, should you start a new user account, you would NOT have access to your previous settings or contact list... so I would discourage you from trying that just yet. TB.



Gringal

Jun 19, 2017, 2:56 PM

Views: 12171

Re: [tonyburton] PROBLEM WITH GOSSAMER MAIL

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I would prefer to keep my old account. This new 'login' message just popped up out of nowhere.



tonyburton


Jun 19, 2017, 4:36 PM

Views: 12165

Re: [Gringal] PROBLEM WITH GOSSAMER MAIL

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Your preference is noted.
I've had to refer this issue to el webjefe (David McL) since he knows much more about the innards of the webmail system than i do, but hopefully he can fix this fairly quickly. Regards, TB



Gringal

Jun 19, 2017, 6:36 PM

Views: 12159

Re: [tonyburton] PROBLEM WITH GOSSAMER MAIL

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Gracias.



Gringal

Jun 22, 2017, 5:22 AM

Views: 12138

Re: [tonyburton] PROBLEM WITH GOSSAMER MAIL

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Hello again. I did receive a suggestion, but it didn't work. Replied that it didn't and asked for more help. So far, no more help and I still can't access email. Help!



tonyburton


Jun 22, 2017, 10:43 AM

Views: 12129

Re: [Gringal] PROBLEM WITH GOSSAMER MAIL

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OK; I'll phone David and see what gives...



Gringal

Jun 22, 2017, 10:59 AM

Views: 12128

Re: [tonyburton] PROBLEM WITH GOSSAMER MAIL

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Gracias.



DavidMcL


Jun 22, 2017, 12:10 PM

Views: 12123

Re: [Gringal] PROBLEM WITH GOSSAMER MAIL

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Problem solving (hopefully!) PM sent.
David
David McL
WebJefe