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Consumer protection links

Ron Mader

PROFECO - FEDERAL CONSUMER PROTECTION AGENCY
CONDUSEF - NATIONAL COMMISSION FOR THE PROTECTION AND DEFENSE OF FINANCIAL SERVICES USERS
COFEMER - FEDERAL COMMISSION FOR REGULATORY IMPROVEMENT
RELATED WEBSITES:

JUAN CIUDADANO.COM
COMPRANET

Historically, Mexican consumers have not had as many rights as those in the NAFTA counterpart countries of the United States or Canada. A buyer-beware mentality prevails in Mexico instead of the "customer is always first" mantra . Fortunately, there have been advances, led by the federal consumer protection agency, PROFECO, now a quarter century old. In fact, government websites are leading the way in showcasing the work of consumer protection.


PROFECO - FEDERAL CONSUMER PROTECTION AGENCY

http://www.profeco.gob.mx
/5 Stars

As the lead government agency in the protection of consumers, PROFECO (abbreviated from its Spanish title, Procuraduría Federal del Consumidor) has the power to mediate disputes, investigate consumer complaints, order hearings, levy fines and do price-check inspections of merchants. The Spanish-language website provides a directory of its offices throughout the country, as well as details about making complaints and an archive of its press releases. Its magazine "Revista del Consumidor" is not online, though you will find subscription information.

Be aware that most of the site is in Spanish, except for the document titled "Attention to foreigners"
< http://www.profeco.gob.mx/new/html/servcons/atencion_ext2.htm>


CONDUSEF - NATIONAL COMMISSION FOR THE PROTECTION AND DEFENSE OF FINANCIAL SERVICES USERS

http://www.condusef.gob.mx
/5 Stars

CONDUSEF (Comisión Nacional para la Protección y Defensa de los Usuarios de Servicios Financieros) is a decentralized agency which serves "to promote, advise, protect and defend the rights and interest of the persons who utilize or hire a financial product or service offered by the Financial Institutions operating within the Mexican territory."

Highlights of the bilingual (English-Spanish) website include the agency magazine "Proteje tu dinero" in PDF format -- http://www.condusef.gob.mx/revista/proteja/menu_proteja.htm and the Financial Service Users Law --
http://www.condusef.gob.mx/ingles/law.htm

Additional features explain Afores retirement program and Financial services conducted on the Web
< http://www.condusef.gob.mx/advertencias/servicios_internet.htm>


COFEMER - FEDERAL COMMISSION FOR REGULATORY IMPROVEMENT

http://www.cofemer.gob.mx
/5 Stars

COFEMER (the Comisión Federal de Mejora Regulatoria) is another decentralized agency. The Spanish-language website provides little up-to-date news and the information is provides is hard to find. If it had more content and less flash (speaking of the graphics-intensive software that froze my computer twice!), it would easily deserve a higher rating. That said, readers will find gems such as the federal government's information access law -- http://www.apps.cofemer.gob.mx/ltg/pdf/LAI.pdf


RELATED WEBSITES:

JUAN CIUDADANO.COM

http://www.juanciudadano.com/
- Meet Mr. John Citizen, a previous winner of MOTW's "Best of the Year" honor

COMPRANET

http://www.compranet.gob.mx/
- Compranet provides the details of government contracts. The website is difficult to navigate, but it certainly is content-rich.



SIDEBOX: Information Please!

One of the most useful features of several of the institutional sites is extensive contact information (address and phone numbers). If they can keep this basic information up-to-date, the sites are definitely worth a bookmark!

Published or Updated on: January 1, 2006 by Ron Mader © 2008
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